Job summary:The Customer Service Manager is responsibilities for this role include managing and improving customer service standards and service quality. This role will manage the day to day provision of quality removals services and contribute to the achievement of meeting and exceeding customer expectations, reducing claims and reducing the incidence of customer complaints. Manage team to provide effective customer service for all internal and external customers as well as communicating effectively with team members.Responsibilities: Lead and manage the CS Team to ensure they deliver an exceptional customer service in an operationally efficient way, as per agreed KPIs Maintain any customer service andor operational issues and proactively seeking, recommending and implementing resolutions and improvements To represent the company as the contact person with the key customerMonitor and maintain the companys reputation and upholding the companys valuesMaintain good relationship and network connections among customers, suppliers, government officer, sales marketing, operations, finance accounting and other related partiesEstablish and maintain working relationships with Customs department. Maintain current knowledge of customs and shipping regulationsrestrictions for importexport worldwide communicate changes effectivelyEnsure end to end customer services process is done effectively from open job in the system, communicate with operations team members to deliver the order instruction from customer and prepare the report for issuing invoice within a definite timeline.Managing customer compliant escalations, finding solutions and following through on all actions and commitmentsEnsure the effective data records of customer interactions, process customer accounts and properly file documentsControl resources and utilize assets to achieve qualitative and quantitative targetsDevelop team member to effective deliver their jobs and maximize their potential for future growth Requirements:At least Bachelors degree in Business Administration, Marketing, Logistic or Supply Chain Management or related field.At least 5 years of experience in the customer services, export import, custom clearance and related area with at least 12 years of experience in team management. Ability to thrive effectively under pressure and fastmoving business.Good leadership, team management, and team motivationMust be able to read, write and speak English very good level.Good knowledge experience in Microsoft Office.
Job posted: 6.12.2019