Operations Manager Myint Nge MandalayJob Summary:Work with General Manager GM for managing PL of the company Operations.Strategy Work with GM on Planning, designing and implementing strategy of the operations to ensure company targets are met.Recommend strategic plans and reviews, prepare and complete action plans.Work in line with GM in order to manage Operations efficiency and cost ensuring company achieve the PL target.Operational management.Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales. Responsible to consider and endorse on the business operations proposals will be conduct within the company.Lead teams in order to effectively execute activities to meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.Manage and develop direct reporting staff.Manage and control departmental expenditure within agreed budgets.Responsibilities:Build customer relationships at operational levels within the customer and leading the operations team to ensure customer satisfaction and balance the customers needs with the companys profitability.Lead a team of Operations to ensure and improve the standard operating system, process, and policies in support of organizations mission and complies as per the local rules and regulations.Adhere to all bonded warehousing, handling and shipping legislation custom requirements.Oversee day to day warehouse operational activities and ensure the efficiency of all receiving, warehousing, distribution and maintenance operations.Maintain physical condition of warehouse by planning and implementing new design layout, inspecting equipment, including preventive and corrective planning for cost efficiency.Ensure that complete Health Safety regulations are adhered the working area and by all operational staff.Manage stock control and reconcile with data storage system.Complete operational requirements by scheduling and assigning staff following up on work results.Motivate, organize and encourage teamwork within the workforce to ensure set productivity target is met.Monitor and analyze team and individual operations staffs key performance indicators.Maintain operational staff by recruiting, selecting, orienting and training to work closely with HR department.Communicate and cooperate with other departments, internal and external customers.

Must find cargo for tractors and trailers transportation business to achieve sale targetNegotiate and close agreement with merchants customersPerform research identify new potential customers and new market opportunitiesManage Sales Operation team and schedule efficiently and effectivelyBuild up connection line with customer sideImplement management instruction in timely manner

Customer Order

Job summary:The Fleet Supervisor is responsible for managing, selecting and maintaining vehicles in order to keep deliveries and distributions on schedule and within its established budget. In order to succeed, fleet managers need significant experience and skills in operations, logistics and using software programs to monitor both fleets and drivers.Responsibilities:Manage Transport day to day operation to ensure that all products are delivered on timePrepare daily transport planning and maximize own fleet utilizationEnsure that all trucks and driver complied with safety standardManage safety performance and execute improvement plan if requiredManage truck preventive maintenance program to ensure that all trucks are in good conditionManage Subcontractor truck to be Kerry standard with reasonable costManage Transport performance to achieve the KPIsManage Petty cash on handMonitor and reconcile fuel usage Conduct performance review together with HR and Operations ManagerManage driver to follow discipline and assist HR for drivers orientation programSolve the problems and complaints and suggest appropriate solutions to related partiesEffective communication in operations team and with other departmentsMaintain daily record of drivers performance related to qualitative KPIEnsure that all truck and drivers license are still validReview and update standard operation process if any changesManage transport cost to achieve the target and propose cost saving initiativesAny other job assigned by management

Packing

Responsible for checking the rail activities area before and after train arrival.Prepare document and check entire process of delivery.Support RS and FL driver for cargo container movement on the Rail operation area.Operate and monitoring for container space area on the Rail operation site.Operate and monitoring for traffic activity Truck In Out before and after train arrival. Check list container detail Container number, Wagons Number and Containers weight should be matching with the document detail from customer or MR submit.All containers are required to meet the plan and correct locations.The work assigned by the supervisor.Maintain and develop the quality system ISO, KPIs.

Job summary:The Customer Service Manager is responsibilities for this role include managing and improving customer service standards and service quality. This role will manage the day to day provision of quality removals services and contribute to the achievement of meeting and exceeding customer expectations, reducing claims and reducing the incidence of customer complaints. Manage team to provide effective customer service for all internal and external customers as well as communicating effectively with team members.Responsibilities: Lead and manage the CS Team to ensure they deliver an exceptional customer service in an operationally efficient way, as per agreed KPIs Maintain any customer service andor operational issues and proactively seeking, recommending and implementing resolutions and improvements To represent the company as the contact person with the key customerMonitor and maintain the companys reputation and upholding the companys valuesMaintain good relationship and network connections among customers, suppliers, government officer, sales marketing, operations, finance accounting and other related partiesEstablish and maintain working relationships with Customs department. Maintain current knowledge of customs and shipping regulationsrestrictions for importexport worldwide communicate changes effectivelyEnsure end to end customer services process is done effectively from open job in the system, communicate with operations team members to deliver the order instruction from customer and prepare the report for issuing invoice within a definite timeline.Managing customer compliant escalations, finding solutions and following through on all actions and commitmentsEnsure the effective data records of customer interactions, process customer accounts and properly file documentsControl resources and utilize assets to achieve qualitative and quantitative targetsDevelop team member to effective deliver their jobs and maximize their potential for future growth Requirements:At least Bachelors degree in Business Administration, Marketing, Logistic or Supply Chain Management or related field.At least 5 years of experience in the customer services, export import, custom clearance and related area with at least 12 years of experience in team management. Ability to thrive effectively under pressure and fastmoving business.Good leadership, team management, and team motivationMust be able to read, write and speak English very good level.Good knowledge experience in Microsoft Office.

Responsibilities: Responsible for the sales and marketing for driving business revenue performance and development of the new business opportunityDrive volume and revenue growth to meet or exceed agreed targets of department and to achieve revenue targetForecast, analyze and design appropriate sales and marketing plan in all changes for logistics industries Railways, Containers, Warehouse and TransportationConsult customers to monitor the quality of service they are receivingPrepare action plan by individual as well as by team for effective search of sales leads and prospectsConduct oneonone review with all subordinate to build more effective communication, to understand training and development needs, and to provide insight for the improvement of the team sales and activity performanceCreates and conducts proposal presentationAny tasks as assigned by management

Distribution staff 1 post MaleAny Graduate