Achievement of budgeted food sales, beverage sales, labour costs and profitability.Completion of Customer Followup calls on a timely basis.Timely analysis of Food Beverage Prices in relation to competition.Participation and input towards FB Marketing activities.Entertainment of potential and existing customers.Competitive analysis every six months calling competition and gathering data such as banquet kits, room rental rates, etc.Telemarketing to previous client to inquire about possible future booking.Development and maintenance of all department control procedures.Handle all Food Beverage inquires and ensure timely follow up on the same business day.To coordinate with all large groups meetingbanquet planner their specific group requirement with the services facilities offered.To confirm all details relative to group functions with meetingbanquet planners.Supervision of daily paper flow including proposals, and function contracts.Maintenance of Hotel credit policies.Directly responsible for large function billing and overseeing mediumsmall function billings with particular regard to accuracy and timelines.Evaluation forms must accompany all invoices.Gather for large events, oversee for mediumsmall events, guaranteed attendance numbers. Completion of monthly forecast.Attendance and participation at weekly FB Meeting and Department Head meeting.To conduct in menu planning and pricing.Development and maintenance of department manual.Supervision of weekly payroll input.Be available to Hotel Staff all times in case of emergency.Must have a complete knowledge of Fire Safety Procedures.Assure bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.Assure the maintenance of bar control polies.Assure completion of requisitions where deemed necessary.Completion of monthly inventory.Assure timely completion of function bills.Assure the ordering and purchasing of beer, wine, liquor, premix canisters and cannel soft for Food Beverage and vending.Directly responsible for large groupsoverseeing medium and smaller groups.Consistent check of banquet Food Beverage quality, Banquet services and pallet presentation.Ensuring that services meet customer specifications.Quality of meeting room setup.Liaise on an ongoing basis with the Sales Department to ensure all client needs and requirements will be met.Establish a rapport with groups to ensure guest satisfaction and repeat business.Minimize number of customer complains.Ensure a professional attitude and proper business attire when on property, ready to meet or service a client at any time.Staff professional attitude and proper meeting Company appearance and uniform standards.TeamworkRelations with coworkers and management.Quality of Food Beverage services and department phone handling.Responsible for staff training and development.Ensure all staff has Smart Service Certification.Proper hiring procedures followed in accordance with HR Policy.Responsible for overseeing all scheduling within the department.Participation towards overall Hotel Maintenance and cleanliness.Overall maintenance of the operation at a level in keeping with the standards prescribed.Minimize the number of Workmens Compensation claim.Report any deficiencies in equipment and facilities.

Take responsibility for entire All outlets and operations and staff performanceAbility to handle Customer Complaints and queries

uniform supervisor server S2 Supervisor Headwaiter briefing Duty Assign Supervisor Complaint FOC