Conduct Test Javaweb base business application. Develop manual and operation document for user and clients. Report To PM and Team Leader. Prepares service reports by collecting and analyzing customer information.

Report validation and checking of RF Rigger survey reportProvide a verification of different technologies and band together from DT Log Files with the definition and justificationProvide KPI failure in OSS KPI statistics including comment and solutionsExperience with Atoll planning tool , basic simulation query

Manage large amounts of incoming calls,collect order online Facebook,phone set up new customer accounts. keep records of customer interaction and transactions. provide feedback on the efficiency of the customer service process prepare and distribute customer activity report. organize workflow to meet customer time frames. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methodstools Meet personalcustomer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions. Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Resolve customer complaints phone.Follow communication procedures, guidelines and policies.Can work in team work with colledges.Be able to report to department manager.

Provides secretarial support by entering, formatting, and printing information organizing work answering the telephone relaying messages maintaining equipment and supplies.Maintains employee confidence and protects operations by keeping human resource information confidential.Contributes to team effort by accomplishing related results as needed.

Perform necessary Opening Closing dutiesPreparing tables with special attention to sanitation and orderServe the customers in a friendly and timely mannerPresenting menus and help customers select foodbeveragesTakeserve orders and answer questions or make recommendations for other productsCheck customers identification and confirm it meets legal drinking ageCollaborate with other restaurant servers and kitchenbar staffDeal with complaints or problems with a positive attitudeIssue bills and accept paymentPromote dedication from customersHire, train, and terminate serversResolve complaints and order issuesHandle major incidents that cannot be resolved by serversIsolate and identify areas of improvementWork with management on customer service initiatives.Keeps kitchen staff informed by noting timing of meal progression.Keep the serving area in pristine condition and up to codeKeep track of the inventory and inform the necessary department ahead of timeFOH related administrative worksAdditional duties assigned

Lead the Front End FE and Back End BE of our divisions aftersales and service business inline with agreed upon processes.Setting a clear vision and goals for the Service Department to achieve targeted performance.Lead the talent development of your team and ensure individual goals and KPIs are met.Directly, and through your team, proactively articulate and deliver value added service solutions to our customers through the life cycle of their equipment.Integrate the divisions service team with the global FE processes, including regular and robust pipeline reviews, KPI governance and asset analysis.Integrate the divisions service team with standardized global BE processes, and an effective utilization of our regional resources.Develop and leverage our customer satisfaction surveys and KPIs to drive focused customer support, conduct root cause analysis and corrective actions.Development performance measurement tools and visual aids including a performance metrics wall.Ensure the comprehensive use of the company CRM Sales Force for all customer interactions and department activities.Manage customer complaints, root cause analysis and corrective actions through the stages of the gate process and lead eliminator escalation meetings to the satisfaction of our customers.Responsible for departmental budgeting, performance reviews and forecasting.Maintain service records and document trends in warranty issues.Ensure the creation of spare parts lists for equipment built at ATS Chicago and utilize private labeling.Solve disputes, warranty problems, incomplete items and any other matters that create an accounts receivable issue with the customer.Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.Other duties as assigned.

1st level troubleshooting resolution of IP, Transmission faultsCoordination with customer during and after resolution of faultsMajor Activities:Coordination with field operators for the resolution of faultsHandling network related issues.Analysing developing key components using methodology prescribed techniquesCommunicating with customers and able to resolve the queriesMaintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customerrelations problems promptly and appropriately.Escalates issues according to established procedures escalation matrixSelfdirected individual that continuously seeks out new challenges.Person should have adequate knowledge of routing and switching protocols, networking elementsSound analytical and troubleshooting skillsExpert in Network FundamentalsShould be able to understand Explain scenarios have working knowledge and be able to trouble shoot all network ProtocolsAlign the process parameters as per the best productivity expectations

Responsible for the smooth operation of the entire hotel and represents the General Manager. Must ensure that our guests receive excellent service and their requests are accommodated. Must spend as much time as possible with guests and acting as a hands on manager assisting with daily operations. Will focus on continuous improvement through the reduction of defects, costs, increasing guest satisfaction and maximizing profitability. Will assist at the Front Desk when there are heavy arrivals and or departures to ensure all guests are served quickly and expediently. Monitors financial performance and works closely with the reservations team to maximize room occupancy and increase departmental revenue. Any other tasks as assigned by the Hotel Management.