Serves visitors by warmly greeting and make sure they are comfortable. Greet and welcome guests as soon as they arrive at the office. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. Directs visitors by maintaining employee and department directories. Maintains security by following procedures, monitoring logbook, and issuing visitor badges. Operates telecommunication system by following manufacturers instructions for house phone and console operation. Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed. Answer the phone in a timely manner and take messages or transfer call to related person Other related duties assign by manager

Warmly welcome any visitors Ensure customer information is kept in the provided systemEnsure and handle students class bookingschedulingMake sure to report customer service operation to center managerEnsure customers are satisfied with the service they are givenUpdate customer information in the system in a timely mannerManage customer appointments report back to sales team in a timely manner.Follow up and confirm students booking for classes in advanced

Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.Ensure that customer complaints are resolved in a professional manner.Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.Ensure that the customer calls are handled and answered in a timely and accurate fashion.Develop standard procedures and policies for improving the service provided to customers.Conduct meeting with Managers to discuss about process improvements and issues.Educate customers about organizations products or servicesMaintain communication with customers via emails, phone calls, mails, etc.Prepare documentation and reports on routine customer correspondence for future reference purpose.

Customer data base client Customer Collection report sales department assessment Customer Customer data base client Customer Collection report sale department assessment Customer

Customer data base client Customer Collection report sales department assessment Customer Customer data base client Customer Collection report sale department assessment Customer

Customer data base client Customer Collection report sales department assessment Customer Customer data base client Customer Collection report sale department assessment Customer

Customer data base client Customer Collection report sales department assessment Customer Customer data base client Customer Collection report sale department assessment Customer

Must be highly detail oriented and have the ability to effectively multitask.Must have excellent management and leadership skillsExtensive knowledge of the products and services offered by the company.Must analyse and report wellManage well on customer retension and customer aquisition . Achieve well on customer experience . Can do marketing activity well.

Provides productservice information by answering questions offering assistance. Operation floor checking for support to agents call answering. Checking and arrange manpower for call center service level by time. Monitor low productivity and low score on customer satisfaction. Briefingcoaching to agents for weekly QA score and improves quality results by recommending changes. Monitor and encourage for telemarketing to achieve daily target. Maintain and control for group attendant . Maintains call center database by entering and verifying information updating.