Must be able to handle customer complainsMaintaining a positive, empathetic, and professional attitude toward customers at all times.Ensure customer satisfaction and provide professional customer support. Telephone answering using software data entry

Opens customer accounts by recording account information.Maintains customer records by updating account information.Mainly answer phone calls professionally and handle customer complaintsBoth technical ans nontechnical, provide appropriate solutions and alternatives within the time limits and follow up the ensure resolutionkeep phone call records exactly and timely with excel and report to relevant department daily,weekly and monthly via mail at every morning .Follow communication procedures, guidelines and policiesTo do tasks given by Supervisor, Manager and others immediate duties depend on conditionTell meet customer for building up relationship and customer satisfaction

Responsible for managing the setup, operationsMust be proactive, selfmotivated, organized and the ability to prioritize as neededProvide a high level of customer service experience during all events with a solutionsoriented approachReceive, respond to, resolve, and track customer complaints through the development of a serviceAssist in the creation and development of a Program, including hiring, scheduling, training, supervising and evaluating Concierge staffEstablish highly effective working relationshipsCollaborate with internal departments Premium Sales Service, Corporate Partnerships to create memorable experiencesExecute daytoday activities to maintain overall efficiency of the departmentMaintain a positive and professional attitude when handling premium customer inquiries and concerns

Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cant be fielded by representativesLeading team meetings, asking questions to better understand the calls representatives are receiving, education and coach workers regarding processes and practices, and explain expectations to employees.Assisting other management team members in identifying trends and establishing call center goals.Ensuring staff members are achieving desired service levels and taking corrective action , as neededPreparing reports and analyzing call center data to improve processes ensure resources are properly allocated and maximize efficiency and customer satisfactionTaking on other tasks or projects to support employees , other managers and call center operations

Communicate with customers to identify their needexpectations and make appropriate adjustments to meet those needsFollow up customers to ensure they receive optimal value from purchased productsservicesHandle tough or complex customer issue by analyzing said problems to come up with solutions effective in addressing customer complaintsProvide customers with updates and periodic statements on service developments and changes in trendsEstablish communication channels through which customers can send in their feedback or challenges for prompt resolutionAnalyze customer care data and statistics to obtain results useful in taking key business decisionsOrganize programs for customer care staff to update their job knowledge and enhance their skillsMaintain proper record of all customer care operation and activities for reference purposesAssign and designate job territories to customer care staff according to their performance and historyConduct surveys to determine the opinion of customers regarding their

Responsible for managing the setup, operationsProvide a high level of customer service experience during all events with a solutionsoriented approachReceive, respond to, resolve, and track customer complaints through the development of a serviceAssist in the creation and development of a Program, including hiring, scheduling, training, supervising and evaluating Concierge staffEstablish highly effective working relationshipsCollaborate with internal departments Premium Sales Service, Corporate Partnerships to create memorable experiencesExecute daytoday activities to maintain overall efficiency of the departmentMaintain a positive and professional attitude when handling premium customer inquiries and concerns

Persuading clients that service will best satisfy their needsFollowing up customer complains submitted clientsPrepare weekly monthly reports to Manager

Attracts potential customers by answering product and service questions suggesting information about other products and services.Resolve customer complaints via phone, email, mail, or social media, Able to handle the complaint in accordance with the companys guideline and policiesOpens customer accounts by recording account information.Use telephones to reach out to customers and verify account informationMaintains customer records by updating account information.Ensures that customers complaints are made valid and must perform whatever is feasible to satisfy the customers.Resolves product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advice on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Provide product or service information to assist customers in deciding on a product to buyAnswer telephone calls and making the appropriate transfersAct as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customers of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with the customer service manager to ensure proper customer service is being delivered.Closeout or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals.Other duties assigned by the management

Answer calls and respond to emailsHandle customer inquiries both over the phone and by emailResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationIdentify and escalate priority issuesRoute calls to appropriate resourceFollow up customer calls where necessaryDocument all call information according to standard operating proceduresComplete call logs and generate call reports

Answering the phone call and transfer to related Department.Handle with care for customers inquiries about the product.Provide the service for the customers.Provide information to the service team for work done in the timeline.Arrange to pick up send back the products.Responsible to make sure customers satisfaction.Weekly Monthly service report to Vice Director Executive Director.Record the service teams service product and points and then report to the HR Dept on monthly.Arrange the service delivery process.Assist Admin Jobs only if needed