Responsibilities: Lead and manage the CS Team to ensure they deliver an exceptional customer service in an operationally efficient way, as per agreed KPIs Maintain any customer service andor operational issues and proactively seeking, recommending and implementing resolutions and improvementsTo represent the company as the contact person with the key customerMonitor and maintain the companys reputation and upholding the companys valuesMaintain good relationship and network connections among customers, suppliers, government officer, sales marketing, operations, finance accounting and other related partiesEstablish and maintain working relationships with Customs department. Maintain current knowledge of customs and shipping regulationsrestrictions for importexport worldwide communicate changes effectivelyEnsure end to end customer services process is done effectively from open job in the system, communicate with operations team members to deliver the order instruction from customer and prepare the report for issuing invoice within a definite timeline.Managing customer compliant escalations, finding solutions and following through on all actions and commitmentsEnsure the effective data records of customer interactions, process customer accounts and properly file documentsControl resources and utilize assets to achieve qualitative and quantitative targetsDevelop team member to effective deliver their jobs and maximize their potential for future growth
Job posted: 24.9.2023