Key AccountabilitiesThe Customer Service Manager oversees all customer service contacts and disposition of problems and concerns. In addition, they coordinate and oversee factory repairs and field service personnel.Detail Duties and ResponsibilitiesReceives customer conatcts by telephone, fax and letters and in person. Responds to all customer inquiries and complaints, provides technical assistance to customers, documents complaints on Complaint form and distributes to required staff, determines and implements appropriate disposition.Responsible for guiding and supervising complaint resolution and verifying customer satisfaction.Researches warranty information, determines and authorizes warranty coverage or customer charges for repairs as appropriate, inspects warranty parts replaced, maintains proper repair standards.Provides technical assistance and training to all sales representatives and factory field service personnel as needed.Performs and oversees initial sale and customer service satisfaction surveys.Reports quality or any other pertinent customer concerns to the Director of Quality and other management to diagnose and resolve as appropriate.Performs or assigns any other duties necessary related to customer service or to achieve customer satisfaction.Listen and respond to customers needs and concerns.Provide information about products and services.Take orders, determine charges and oversee billing or payments.Review or make changes to customer accounts.Handle returns or complaints.Record details of customer contacts and actions taken.Research answers or solutions as needed.Refer customers to supervisors, managers or others who can help. I certify that I have read and understand the responsibilities assigned to this position.

Ensure customer satisfaction and provide professional customer supportRegular check MayMay viber and messenger Lead to answer health related questions as per information from customer support teamCommunicate and get approval from the doctor for any uncertain questions and produce report for total number of phone calls to doctor per week Collect frequently asked questions, update in Standard QA Spreadsheet and report to Digital Marketing ManagerKeep effective communication with doctor and customer support team to ensure quick respond to the customerProviding feedback on the efficiency of the customer service process5 days per week

Provide proper communication through telephone calls with the customersManage large amount of inbound and especially outbound calls in timely mannerComplete daily call targetKeep record of customer interactions, recording customers comments and complaintsUpdate existing customer information in the systemFollow up customer calls as requiredProduce daily call reports to submit to managementMonitor calls quality and develop plan to make the improvements if necessaryMaintain high customer service in timely and efficient manner

Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers needs to achieve satisfaction . Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods tools Meet personal customer service team sales targets and call handling quotes. Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers

Fluent in Myanmar and English language both written and spoken. Relevant work experience Knowledge of customer service principles and practices Computer literate able to prepare and file written reports. Good communication skills Pleasant personality Very Customer Serviceminded

Receiving guests at the reception by greeting, warmly welcoming, directing them appropriatelyNotify the responsible department of guests arrivalAnswering screening and forwarding incoming phone callsEnsure reception area is tidy and presentable with all necessary stationery and materials e.g. pens, form and brochuresProvide basic and accurate information in person and via phoneSupport PR Team of Marketing Department PR Monthly Report and Messenger Reply Supports continuity among work teams by documenting and communicating actions, irregularities and continuing needsContribute to team effort by accomplishing related results as neededPerform other related duties as assigned by respective Head of Department

Manage large amounts of incoming callsClose out or open call records to generate sales leadsUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for calling Inform customer of deals and promotions to sell productsUtilize computer technology to handle high call volumesBuild sustainable relationships of trust through open and interactive communicationRecommend potential products or services to management by collecting customer information and analyzing customer needPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededResolve product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesResolve customer complaints via phone, email, mail or social mediaWork with customer team leader to ensure proper customer service is being delivered

Site

Job Purpose The role of Property Executive to be responsible for assisting the Property Manager in the coordination and management of all daytoday operational aspects of Diamond Inya Palace to ensure the smooth operational running of the development and its facilities. Size of supervisory responsibilityList of immediate subordinates:oAll Property Management Staff including but not limited to the following: oFinancial SupervisoroManagement Office ExecutiveoBuilding Service EngineeroOutsourced ContractorsPrimary duties and responsibilities Assist the Property Manager on all building management operation matters including hisher administrative duties.To oversee specific tasks as directed by the Property Manager.Assist in handling enquiries from Diamond Inya Palace Residents, Tenants and their Visitors.Coordinate with finance supervisor on collection of maintenance fees, services charges, utilities, rental fees from residents and tenants and keep update to Property Manager.Ensuring that proper payments are made, options are executed, and renewals are evaluated.Ensure that all property management staff conduct and carry out their duties and responsibilities effectively.Coordinate with staff regarding human resource, administrative matters and keep timekeeping records of all staff.Provide assistance to the Property Manager as required to maintain management files are in proper order with regular update for easy reference.To provide general assistance to the Property Manager in performing the daytoday management tasks for Sky Suites.On approval and direct from Property Manager, plan out training program to all department staff especially on customer service by bimonthly basic Provide any require assistance or resolve complain from and to Residents and their Visitors.Maintain close communication with the Property Manager, subordinate and others staff at all times.Perform other tasks as may be assigned.

Good communication interpersonal skills.