Support the CEO in all communication and reporting especially staff and BoD Supervise the Marketing department Supervise the Middle Office department Supervise the Treasury function of the Finance department of funding purpose Act as CEO in the absence of the appointed CEO Participate in Management Team meetings and contribute to overall strategy definition and orientation of the bank Ensure the adequate implementation of the above mentioned strategy by all departments of the bank outside own department responsibilities Is appointed by and report to the Board of Directors BoD Ensure compliance with the laws of Tanzania, the requirements of the supervisory authorities, and the norms defined in the MEMARTS and Operating Policy Statement Represent the bank internally with other stakeholders Shareholders and externally investors, donors, Central Bank and other regulatory bodies Other tasks, which may be, from time to time, be assigned by the BoD andor MT Overall management of the Banking Services Department micro, SME and retail in branches and corporate in Head Office and the Banking Services operations Supervise performance and quality of the institutions accounts, transactions, channels, systems and services Supervise the managers in charge of the Micro SME Retail, Corporate departments and the regional managers for all relevant banking operations in their region Supervise the Middle Office and Marketing departments.a. Ensure the implementation of the five years Strategic Plan on the banking service side approved by the Board of Directorsb. Develop and submit on an annual basis the banking service related business plan and the budget for the upcoming financial year to the Board of Directors for approval in a timely manner end of November each yearc. Analyse the banking service related achieved results and compare them with the targets business plan, budget on a monthly basis, and if applicable take corrective measures andor make recommendations to the Board of Directorsd. Ensure the implementation of the banking service related policies and procedures approved by the Management Team and BoD in the whole bank micro, SME and retail segment in branches and for the corporate segment in Head Office propose improvement when necessarye. Design and maintain a proper Management Information System MIS on the banking service sidea. Develop performance targets and ensure their fulfilmentb. Propose and implement supervisory measures for fraud preventionc. Plan and coordinate the implementation of new products and channelsd. Pilot the scaleup of alternative and digital channels on the front end sidee. Ensure the proper implementation of the marketing plans and actions, in compliance with the commercial strategy of the bankf. Ensure the proper implementation of the Middle Office plans and actions for reconciliation, in compliance with the procedure and policies validatedg. Supervise the coordination of recruitment and training of staffs for the micro SME retail and corporate, middle office and marketing departmentsh. Coach the senior and middle managers of the departmenti. Ensure timely submission of internal and external reports regarding the banking activities and the deposit portfoliof. Visit all branches and outlets of the Bank regularlyj. Ensure efficient cooperation of the Banking Services department with other departments of the bank

Building positive relationships with customers.Understand customer needs and develop plans to address themResolve customer complaints quickly and effectivelyForward upselling and crossselling opportunities to the sales teamPromote highquality sales, supply and customer service processesAim to preserve customers and renew contractsApproach potential customers to establish relationships.Coordinate response to the Major customers..

Shehe will be responsible for designing ways and strategy to outperform our competition and maintain our companys positive imageImplement customer analysis to identify trends and opportunities to generate revenueCreate positive relationships with new clients to help build the customer baseMonitor and maintain customer satisfaction ratingsRole Responsibilities: Building positive relationships with customers.Assisting with generating new businessIdentifying opportunities for greater profitsUnderstand customer needs and develop plans to address themResolve customer complaints quickly and effectivelyForward upselling and crossselling opportunities to the sales teamPromote highquality sales, supply and customer service processesAim to preserve customers and renew contractsApproach potential customers to establish relationships.Coordinate response to the Major customers..Gain solid knowledge of competitors.Lead and manage major key account..Identify gaps and improvement opportunity.Organise customer events.

Responsible for the integrity and accuracy of the General Ledger Directs general accounting, revenue accounting, accounts receivable, and accounts payable. Responsible for management reporting and evaluates operating results in terms of financial trends and increased operational efficiencies. Oversee premium reconciliation and record benefitsclaims payment relating accounting pertaining to policyholders Manage accounts payable and accounts receivable functions includingcollections, cash reporting, and payroll processing. Prepare bank reconciliation and submit monthly and annually tax declaration Set up company chart of accounts and accounting system Take charge of financial reporting and support management team in strategic business planning Evaluate financial results with a view to strengthen operational efficiencies. Oversee premium reconciliation and record benefitsclaims payment relating accounting pertaining to policyholders MonthlyQuarterlyhalf yearly Annual closing of books of accounts and prepares financial reports. Develop expense budgets and track deviation on a regular basis Liaise with auditors and regulators Prepare fixed asset listing and ensure all the assets are proper controlled and monitoring asset allocation

1.Building strong relationship with Promoter and Agent Merchant.2.Working with Promoter, review route plans, target vs achievement3.Provide daily requirement of Promoters with their performance.4.Make sure the route plan of Promoter and check every 1520 min of movement,5.Merchant registration, on boarding and training should be support.6.Make sure all registration Form summit by promoters are perfect and double check.7.TSM must be the first person to give the confirmation to New Merchant register to get the approval.8.Manage marketing activities and brand in the market.9.Tried to promote the brand with promoter and arrange to open consumer wallet account.10.If needed give training to Promoter and Merchant.11.Timely communication with RSM for instructions12.TSM must be leading person for Promoter and need to give very good guides to them.13.Daily report should be send to RSM.

Key Purpose The role is responsible for leading the management and development of strategic partnerships and strengthening the Companys engagement with business partners brokers, bancassurance and financial advisories in order to achieve the business objectives.Job Description:Achieve the Sales Target of General Insurance.Create robust and sustainable channels for growth through acquisition of new business partners and driving increased penetration with existing business partners.Building, managing, and maintaining relationships with key distributors and seeking out new profitable partnerships for the future.Delivering the highest quality and relevant product and sales training program to business partners.Ensuring accurate and timely delivery of communication messages to all appropriate levels within business partners.Support the department on daytoday enquiries on products, illustrations, and sales techniques.Active member of the management team in sales related projects to drive distributions to achieve sales results.Lead, manage and coach the Sales and Distribution team to enhance the team capabilities and achievement of goals.Keep up to date with major developments related to products offered and significant changes in the insurance market.Handle special projects and other assignments as delegated.

Working with the Head to drive the growth of Motor vehicle, portfolio for the company and achieving market leadership. Underwrite and maintain a profitable book of Motor vehicle business. Determine and recommend acceptable pricing and terms, within underwriting authority, on new business and renewals. Maintain acceptable loss ratio by coordinating account stewardship process, loss control activities, tracking and following up on large claims and related activity as required. Stay current on competition, underwriting environment, and market conditions and share findings and updates with all members of the team as appropriate. Working with the Head to establish processes and best practices for the Motor Vehicle y Underwriting team and to ensure that the team meets the companys service standards set. Maintain service standards by timely response to intermediaries requests and timely receipt of collateral and agreements in addition to meeting deadlines on submissions of quotations, certificates andor policies. Proactively working in collaboration with Distribution, Underwriters of both PC and Marine classes, Claims, Finance, Actuary and Risk Management on business enquiries. Provide product trainingbriefing to both internal staff and various distribution channels where required. Provide technical guidance on Motor Vehicle Claims matters where required. Train, guide and develop junior staff and help them grow within the organization where required. Working with the Head to review and evaluate the performance of junior team members for compliance with established company policies and objectives and contributions in attaining objectives where required. Assist in special projects when required.

Understand product specifications and user psychology Conduct concept and usability testing and gather feedback Create personas through user research and data Define the right interaction model and evaluate its success Develop wireframes and prototypes around customer needs Find creative ways to solve UX problems e.g. usability, findability Work with UI designers to implement attractive designs Communicate design ideas and prototypes to developers Keep abreast of competitor products and industry trends

1Underwriting of life policy as per regulation and principle of the life insurance , supervision and proper delegation of work , team management.2KPI measuring for job accomplishment , Manpower management.3Supervision and participation on Survey, Quotation calculation , Risk Assessment for Policy issuing , Underwriting and premium fee calculation, document preparation and issuing .4Reviewing of proposal and countercheck calculation.5Review and assessment for new proposal ,and case of insurance for endorsement.6Tracing on renewal case notification , processing and supervision on Renewal process.7Reporting daily weekly Monthly for the management report.8Cooperating with other department for policy issuing and follow up.9Participating in claim confirmation process and tracing of claim case together with claim and audit department.10Participate of business development in related project or any assignment related to life insurance products.

Key Purpose An important leadership role and member of the senior management team, the Chief Compliance Officer is responsible for the compliance and corporate affairs strategy, internal and external company representation and embedding of a compliance culture that underpins the organizations strategic and operational decisionmaking in relevant industries You will hold a key role within the senior management team which demonstrates strong leadership, innovative and positive behaviors with all internal and external peers and stakeholders. This includes our relationships within the Myanmar CBM Authority sector member including industry representatives, , Government Departments officials etc.The Chief Compliance, Officer will work closely with the senior management teams, external agencies, and internal teams to ensure all policies, campaigns and public statements are consistent and impactful.Job Description 1.Collaborate with corporate counsels and other departments to monitor enforcement of standards and regulations.2.Conduct legal and compliance trainings for employees and others to enhance their compliance mind.3.Assess the businesss future ventures to identify possible compliance risks.4.Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.5.Develop and apply risk management techniques and advice for potential issues.6.Review and evaluate company procedures and reports to identify hidden risk or common issues.7.Investigate and review employees and related persons misconductincident from legal and compliance perspective.8.Provide draft, review, and modify to all relevant contracts, insurance policy documents and correspondence with regulators.9.Responsible for development and execution of the government affairs strategy, stakeholder engagement, corporate reputation, issues crisis management, strategic communications and media relations.10.Identifying and protecting companies from reputational risks and strengthening the brand by oneway external communications.