Job ResponsibilitiesBuild and develop customer relationships by giving the excellent customer service to ensure the customer needs are being met.Manage the customer complaints to ensure that they are resolved to the mutual satisfaction of the customer and the dealership.Manage the service appointment and post follow up system.Manage to improve customer retention rate.Monitor market movements, trends, demands, and regulations, present and future needs.Monitor dealership management software DMS and find the deviation of the service team to improve.Ensure safe work practices are adhered to, including maintaining a high standard of cleanliness and tidiness within the workshop, service reception and customer lounge.Manage the service operation to be an efficient work through the workshop, quality workmanship and relevant documentation is completed accurately.Initiate or suggest plans to motivate service team to achieve work goals.Develop and train staffs to meet the demands of the business.Manage workshop, including monitoring of timekeeping, utilizing the work bay and technicians and authorising overtime.Manage the workshops running costs and expenditure budget. Monitor the workshops pricing and discounts to ensure that they meet the established level.Ensure that the distribution of tasks and procedures are developed and adapted to relevant capacity requirements and employees abilities.Manage the ontime delivery and fix it right rate to improve.Provide technical support to the workshop and customers by cooperation with distributor, suppliers and internal resources.Manage the membership and service contracts.Manage the warranty claim.Manage the special service campaign.Manage the mobile service.Manage predelivery service as required by sales department.Make and monitor the daily, weekly and monthly report.Cooperate with the part team to increase the part sales and service availability.Ensure the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration as required by cooperation with general affairs.Communicate with the distributor and suppliers for arranging the trainings.Monitor and control the credit by cooperation with Finance.Cooperate with the marketing team to initiate active and effective marketing of the service business. Cooperate with the planning team for Kaizen activity.Visit to the customer if necessary.Adhoc responsibility as assign by work requirement.

Promote and monitor appointment system.Plan, organize, lead and control total service management operations.Set and monitor realistic and achievable service performance targets.Monitor customer satisfaction reports and trends.Share customer satisfaction information with service personnel.Monitor complaint resolutions.Oversee warranty and goodwill cases.Monitor job quality through quality control inspections, comeback reports, complaints.Establish yearly staff training targets.Cultivate business relationships retail and fleet customers.Set marketing strategies to target new business and fleet companies.Monitor service reminder system.Conduct analysis of market competitors, market conditions and campaign effectiveness.Target market development for periodic maintenance and repair work to target market segments.Develop innovative service offers.Conduct weekly analysis of key performance indicators productivity, efficiency, labor utilization, labor sales, labor gross profit, parts salesrepair order, labor salesrepairorder and expenses.Provide monthly performance results to the Dealer PrincipalGeneral ManagerEnsure efficient service operations through providing adequate tools and equipmentand smooth workflow procedures. standard operating proceduresMaintain service and parts coordination through regular meetings with Parts ManagerConduct monthly service staff meetingsCarry out yearly staff performance appraisals MBO Establish competitive compensation plan salary structureEstablish performance and customer satisfaction based incentive schemeMonitor service shop environmental and safety issuesEnsure customer confidence is enhanced through a clean and orderly service operationMobile service implementation in line with National Mobile Service TeamEnsure Toyotas facility standards are maintained Kodawari 77 items Annual budget setting and monitor monthly achievement Maintain regular contact with the regular relationship with the international regional headquaters of Toyota.

Chief Accountant support to General Manager and to help monthly closing other related accounting and finance duty.

Build, develop and maintain the relationship with current and potential customers. Achieve the set target of delivery units, order taking, inquiry and promote upselling items.

The recruiting company is AutomotiveCar Company located in Bahan Tsp.

The recruiting company is AutomotiveCar Company located in Bahan Tsp.

The Recruitment is Automobile Sales Service Location in Ahlone Tsp.

The recruitment company is AutomotiveCar Company located in Mingaladon

1. Preparation of financial reports that summarize and forecast the organizations financial position such as income statements, balance sheets, and analyses of future earnings or expenses.2. Monitor the general ledger and all financial records of the company3. Supervise the accounts department within the company and ensure duties are conducted as planned4. Handle all activities including cost accounting, accounts payable as well as receivable5. Develop and implement internal accounting as well as finance policies6. Protect financial information through completing database backups7. Make sure effective policies and procedures are implementation within the company8. Keep a strong eye on the financial performance, cash flows as well as position of the organization9. Work collaboratively with other teams member to achieve company goals10. Report directly to the general manager11. Perform other adhoc Assignments as required by HOD.

Coordinate with agents and bank for cargo clearance works and related documentation.Prepare necessary documents for TT remittance.Checking order status in the Auto Line System.Coordinate with shipping line for ETD related information.Liaise with supplier for the order status.